Refund policy
No Returns or Refunds on Yoni Steam Products
All Yoni steam blends and herbal wellness products are final sale and not eligible for return or refund once purchased.
Due to hygiene, safety, and contamination concerns, we cannot accept returns or offer refunds on:
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Opened products
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Unopened products
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Used or unused herbal steam blends
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Any item intended for intimate or body-use
This policy helps ensure product integrity and customer safety.
Damaged or Incorrect Orders (Limited Exception)
We will replace or refund an order only if:
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You received the wrong item, or
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The product arrived visibly damaged in transit
To request a resolution, you must contact us within 48 hours of delivery and include:
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Your order number
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Clear photos of the package and product
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A description of the issue
Contact: info@houseofmikali.com
If approved, we will offer either:
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A replacement shipment, or
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A refund at our discretion
Shipping Errors by Customer
Refunds or replacements are not provided for orders that fail delivery due to:
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Incorrect shipping address entered at checkout
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Failure to collect the package
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Refused delivery
If a package is returned to us, reshipping costs must be paid by the customer.
Order Cancellations
Orders may be canceled only if they have not yet shipped. Once an order has been processed or shipped, it cannot be canceled or refunded.
To request a cancellation, contact us immediately at:
Payment Disputes & Chargebacks
By purchasing from our store, you agree to this Refund Policy. Initiating a chargeback for an order that follows this stated policy may be considered a violation of our Terms and may be disputed with supporting documentation.
Policy Acceptance
By placing an order on this website, you acknowledge and accept this Refund & Return Policy in full.